/* ============================================================
   brief.css — Service Interaction Brief screen.
   Scoped under .screen--brief. Reuses brand.css tokens and base
   component classes; adds the editorial one-pager layout and a
   print block for clean print-to-PDF.
   ============================================================ */

/* ---- Page intro + toolbar ------------------------------- */

.screen--brief .brief__intro {
  max-width: 640px;
  margin-bottom: var(--sp-4);
}

.screen--brief .brief__toolbar {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: var(--sp-1);
  padding-bottom: var(--sp-2);
}

.screen--brief .brief__toolbar-spacer {
  flex: 1 1 auto;
}

.screen--brief .brief__hint {
  margin: 0 0 var(--sp-4);
  font-family: var(--athera-sans);
  font-size: 12px;
  line-height: 1.6;
  color: var(--grey-light);
}

/* ---- Stage states (loading / error) --------------------- */

.screen--brief .brief__loading {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: var(--sp-2);
  min-height: 280px;
  text-align: center;
}

.screen--brief .brief__notice {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: var(--sp-2);
  max-width: 520px;
  padding: var(--sp-4);
  background: var(--white);
  border: 1px solid var(--line);
  border-left: 2px solid var(--athera-amber);
  border-radius: var(--radius);
}
.screen--brief .brief__notice-text {
  margin: 0;
  font-size: 15px;
  line-height: 1.7;
  color: var(--charcoal-light);
}

/* ---- The document --------------------------------------- */

.screen--brief .brief-doc {
  max-width: 780px;
  margin: 0 auto;
  padding: var(--sp-6) var(--sp-6) var(--sp-7);
  background: var(--white);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
}

.screen--brief .brief-doc__masthead {
  margin-bottom: var(--sp-4);
}
.screen--brief .brief-doc__property {
  margin: var(--sp-2) 0 var(--sp-1);
  font-family: var(--athera-display);
  font-weight: 300;
  font-size: clamp(30px, 4vw, 42px);
  line-height: 1.1;
  color: var(--charcoal);
}
.screen--brief .brief-doc__date {
  margin: 0;
  font-family: var(--athera-mono);
  font-size: 12px;
  letter-spacing: 0.02em;
  color: var(--grey);
}

.screen--brief .brief-rule {
  width: 48px;
  height: 1px;
  background: var(--athera-blue);
  margin-top: var(--sp-3);
}

/* Narrative lead paragraph — serif, generous, calm. */
.screen--brief .brief-doc__narrative {
  margin: 0 0 var(--sp-5);
  font-family: var(--athera-display);
  font-weight: 400;
  font-size: clamp(20px, 2.6vw, 26px);
  line-height: 1.5;
  color: var(--charcoal);
  letter-spacing: -0.005em;
}

/* ---- Sections ------------------------------------------- */

.screen--brief .brief-section {
  padding: var(--sp-4) 0;
  border-top: 1px solid var(--line-light);
}
.screen--brief .brief-section:first-child {
  border-top: none;
  padding-top: 0;
}
.screen--brief .brief-section__head {
  margin-bottom: var(--sp-3);
}

/* Resolved questions */
.screen--brief .brief-qa {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-direction: column;
  gap: var(--sp-3);
}
.screen--brief .brief-qa__q {
  margin: 0 0 6px;
  font-family: var(--athera-display);
  font-size: 21px;
  font-weight: 500;
  line-height: 1.3;
  color: var(--charcoal);
}
.screen--brief .brief-qa__a {
  margin: 0;
  font-size: 15px;
  line-height: 1.7;
  color: var(--charcoal-light);
}

.screen--brief .brief-caption {
  margin: 6px 0 0;
  font-family: var(--athera-sans);
  font-size: 11px;
  font-weight: 500;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--grey-light);
}

/* Open service tickets */
.screen--brief .brief-tickets {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-direction: column;
  gap: var(--sp-2);
}
.screen--brief .brief-ticket {
  padding: var(--sp-3);
  background: var(--offwhite);
  border: 1px solid var(--line-light);
  border-radius: var(--radius);
}
.screen--brief .brief-ticket__top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--sp-2);
  margin-bottom: var(--sp-1);
}
.screen--brief .brief-ticket__type {
  margin: 0;
  font-family: var(--athera-display);
  font-size: 22px;
  font-weight: 400;
  line-height: 1.2;
  color: var(--charcoal);
}
.screen--brief .brief-ticket__meta {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: var(--sp-1);
  margin-bottom: var(--sp-2);
}
.screen--brief .brief-ticket__status {
  font-family: var(--athera-mono);
  font-size: 11px;
  letter-spacing: 0.04em;
  color: var(--grey);
}
.screen--brief .brief-ticket__summary {
  margin: 0;
  font-size: 14px;
  line-height: 1.65;
  color: var(--charcoal-light);
}

/* Escalated conversations */
.screen--brief .brief-escalations {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-direction: column;
  gap: var(--sp-3);
}
.screen--brief .brief-escalation__top {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: var(--sp-2);
}
.screen--brief .brief-escalation__summary {
  margin: 0;
  font-size: 15px;
  line-height: 1.65;
  color: var(--charcoal);
}

/* Plain lists — common questions, knowledge gaps */
.screen--brief .brief-list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-direction: column;
  gap: var(--sp-1);
}
.screen--brief .brief-list__item {
  position: relative;
  padding-left: var(--sp-3);
  font-size: 15px;
  line-height: 1.7;
  color: var(--charcoal-light);
}
.screen--brief .brief-list__item::before {
  content: "";
  position: absolute;
  left: 0;
  top: 0.7em;
  width: 5px;
  height: 5px;
  border-radius: 50%;
  background: var(--athera-blue);
}

/* Suggested FAQ updates */
.screen--brief .brief-faq {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-direction: column;
  gap: var(--sp-3);
}
.screen--brief .brief-faq__topic {
  margin: 0 0 4px;
  font-family: var(--athera-sans);
  font-size: 13px;
  font-weight: 500;
  letter-spacing: 0.04em;
  color: var(--charcoal);
}
.screen--brief .brief-faq__answer {
  margin: 0;
  font-size: 15px;
  line-height: 1.7;
  color: var(--charcoal-light);
}

.screen--brief .brief-empty {
  margin: 0;
  font-size: 15px;
  line-height: 1.7;
  color: var(--grey);
}

/* ---- Responsive ----------------------------------------- */

@media (max-width: 640px) {
  .screen--brief .brief-doc {
    padding: var(--sp-4) var(--sp-3) var(--sp-5);
  }
}

/* ============================================================
   Print — hide chrome, render the document cleanly on white.
   ============================================================ */

@media print {
  .screen--brief .brief__intro,
  .screen--brief .brief__toolbar,
  .screen--brief .brief__hint {
    display: none !important;
  }

  .screen--brief .brief-doc {
    max-width: none;
    margin: 0;
    padding: 0;
    border: none;
    border-radius: 0;
    box-shadow: none;
  }

  .screen--brief .brief-ticket {
    background: transparent;
    border-color: var(--line);
  }

  .screen--brief .brief-section,
  .screen--brief .brief-qa__item,
  .screen--brief .brief-ticket,
  .screen--brief .brief-escalation,
  .screen--brief .brief-faq__item {
    break-inside: avoid;
    page-break-inside: avoid;
  }
}