/* ============================================================
   conversation.css — Conversation & Action Results
   Scoped under .screen--conversation. Two panes on desktop
   (chat left, AI reading right); stacked on mobile. Calm,
   editorial, blue used sparingly.
   ============================================================ */

.screen--conversation .cv__head { margin-bottom: var(--sp-4); }

/* ---- Layout --------------------------------------------- */

.screen--conversation .cv__layout {
  display: grid;
  grid-template-columns: minmax(0, 1.25fr) minmax(0, 1fr);
  gap: var(--sp-4);
  align-items: start;
}

/* ---- Left pane: conversation ---------------------------- */

.screen--conversation .cv__chat {
  display: flex;
  flex-direction: column;
  min-width: 0;
  background: var(--white);
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  overflow: hidden;
}

.screen--conversation .cv__context {
  display: flex;
  flex-wrap: wrap;
  gap: var(--sp-1);
  padding: var(--sp-3) var(--sp-3) var(--sp-2);
  border-bottom: 1px solid var(--line-light);
  background: var(--offwhite);
}

.screen--conversation .cv__thread {
  display: flex;
  flex-direction: column;
  gap: var(--sp-3);
  min-height: 300px;
  max-height: 54vh;
  overflow-y: auto;
  padding: var(--sp-4) var(--sp-3);
  scroll-behavior: smooth;
}

/* Empty state */
.screen--conversation .cv__empty {
  margin: auto;
  max-width: 320px;
  text-align: center;
  color: var(--grey);
}
.screen--conversation .cv__empty .label { display: block; margin-bottom: var(--sp-1); }
.screen--conversation .cv__empty p { font-size: 15px; line-height: 1.65; }

/* Rows + bubbles */
.screen--conversation .cv__row {
  display: flex;
  flex-direction: column;
  gap: 6px;
  max-width: 82%;
}
.screen--conversation .cv__row--guest { align-self: flex-end; align-items: flex-end; }
.screen--conversation .cv__row--assistant { align-self: flex-start; align-items: flex-start; }

.screen--conversation .cv__bubble {
  font-family: var(--athera-sans);
  font-size: 15px;
  line-height: 1.6;
  padding: 12px 16px;
  border-radius: 14px;
  border: 1px solid transparent;
  text-align: left;
}

.screen--conversation .cv__bubble--guest {
  background: var(--surface);
  color: var(--charcoal);
  border-color: var(--line);
  border-bottom-right-radius: 4px;
}

.screen--conversation .cv__bubble--assistant {
  display: block;
  width: 100%;
  background: var(--white);
  color: var(--charcoal);
  border-color: var(--line);
  border-bottom-left-radius: 4px;
  cursor: pointer;
  font: inherit;
  font-size: 15px;
  transition: border-color 0.2s ease, box-shadow 0.2s ease;
}
.screen--conversation .cv__bubble--assistant:hover {
  border-color: var(--athera-blue-light);
}
.screen--conversation .cv__row--assistant.is-selected .cv__bubble--assistant {
  border-color: var(--athera-blue);
  box-shadow: 0 0 0 3px rgba(95, 184, 214, 0.12);
}

.screen--conversation .cv__needs-review {
  display: inline-block;
  margin-right: 8px;
  font-family: var(--athera-sans);
  font-size: 10px;
  font-weight: 500;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--athera-amber);
  vertical-align: 1px;
}

.screen--conversation .cv__source {
  font-family: var(--athera-mono);
  font-size: 11px;
  color: var(--grey);
  padding-left: 4px;
}

.screen--conversation .cv__bubble-tags {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}
.screen--conversation .cv__tag {
  font-family: var(--athera-sans);
  font-size: 10px;
  font-weight: 500;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--grey);
}
.screen--conversation .cv__tag--ticket { color: var(--blue-deep); }
.screen--conversation .cv__tag--esc { color: var(--athera-amber); }

/* Typing indicator */
.screen--conversation .cv__bubble--typing {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  color: var(--grey);
  font-size: 13px;
  cursor: default;
}

/* Error bubble */
.screen--conversation .cv__bubble--error {
  display: flex;
  flex-direction: column;
  gap: 8px;
  align-items: flex-start;
  background: rgba(200, 149, 90, 0.06);
  border-color: rgba(200, 149, 90, 0.32);
}
.screen--conversation .cv__error-title { font-weight: 500; color: var(--charcoal); }
.screen--conversation .cv__error-detail { font-size: 13px; color: var(--grey); }
.screen--conversation .cv__bubble--error .cv__retry { margin-top: 4px; }

/* ---- Composer ------------------------------------------- */

.screen--conversation .cv__composer {
  border-top: 1px solid var(--line-light);
  padding: var(--sp-2) var(--sp-3) var(--sp-3);
  background: var(--offwhite);
}

.screen--conversation .cv__chips {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: var(--sp-2);
}

.screen--conversation .cv__inputrow {
  display: flex;
  align-items: center;
  gap: var(--sp-1);
}

.screen--conversation .cv__channel {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  flex-shrink: 0;
  font-family: var(--athera-sans);
  font-size: 10px;
  font-weight: 500;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--grey);
  white-space: nowrap;
}
.screen--conversation .cv__channel--voice { color: var(--blue-deep); }

.screen--conversation .cv__input {
  flex: 1;
  min-width: 0;
  padding: 11px 14px;
  font-family: var(--athera-sans);
  font-size: 15px;
  color: var(--charcoal);
  background: var(--white);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  transition: border-color 0.2s ease, box-shadow 0.2s ease;
}
.screen--conversation .cv__input:focus {
  outline: none;
  border-color: var(--athera-blue);
  box-shadow: 0 0 0 3px rgba(95, 184, 214, 0.16);
}
.screen--conversation .cv__input:disabled { opacity: 0.6; }
.screen--conversation .cv__send { flex-shrink: 0; }

/* ---- Right pane: analysis ------------------------------- */

.screen--conversation .cv__analysis {
  display: flex;
  flex-direction: column;
  gap: var(--sp-3);
  min-width: 0;
}

/* Session summary */
.screen--conversation .cv__summary {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 1px;
  background: var(--line);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  overflow: hidden;
}
.screen--conversation .cv__stat {
  display: flex;
  flex-direction: column;
  gap: 2px;
  padding: var(--sp-2) var(--sp-2);
  background: var(--white);
}
.screen--conversation .cv__stat-num {
  font-family: var(--athera-display);
  font-size: 30px;
  font-weight: 300;
  line-height: 1;
  color: var(--charcoal);
}
.screen--conversation .cv__stat-label {
  font-family: var(--athera-sans);
  font-size: 10px;
  font-weight: 500;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--grey);
}

.screen--conversation .cv__panel {
  display: flex;
  flex-direction: column;
  gap: var(--sp-3);
}

/* Panel empty */
.screen--conversation .cv__panel-empty {
  padding: var(--sp-5) var(--sp-3);
  text-align: center;
  color: var(--grey);
  border: 1px dashed var(--line);
  border-radius: var(--radius);
}
.screen--conversation .cv__panel-empty .label { display: block; margin-bottom: var(--sp-1); }
.screen--conversation .cv__panel-empty p { font-size: 14px; line-height: 1.6; margin: 0; }

/* Cards */
.screen--conversation .cv__card {
  background: var(--white);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: var(--sp-3);
}
.screen--conversation .cv__card-head { margin-bottom: var(--sp-2); }
.screen--conversation .cv__card-head--split {
  display: flex;
  align-items: center;
  justify-content: space-between;
}

/* Classification readouts */
.screen--conversation .cv__readouts {
  display: flex;
  flex-direction: column;
}
.screen--conversation .cv__readout {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--sp-2);
  padding: 9px 0;
  border-bottom: 1px solid var(--line-light);
}
.screen--conversation .cv__readout:last-child { border-bottom: none; }
.screen--conversation .cv__readout-label {
  font-family: var(--athera-sans);
  font-size: 13px;
  color: var(--grey);
}
.screen--conversation .cv__readout-val {
  font-size: 14px;
  color: var(--charcoal);
  text-align: right;
}

.screen--conversation .cv__flag {
  font-family: var(--athera-sans);
  font-size: 11px;
  font-weight: 500;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--athera-amber);
}
.screen--conversation .cv__flag--quiet { color: var(--grey); }

/* Confidence */
.screen--conversation .cv__conf {
  margin-top: var(--sp-2);
  padding-top: var(--sp-2);
  border-top: 1px solid var(--line-light);
}
.screen--conversation .cv__conf-row {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  margin-bottom: 8px;
}
.screen--conversation .cv__conf-val {
  font-family: var(--athera-mono);
  font-size: 13px;
  color: var(--charcoal);
}

/* Grounding */
.screen--conversation .cv__ground {
  font-size: 14px;
  line-height: 1.6;
}
.screen--conversation .cv__ground-source {
  color: var(--charcoal);
  font-family: var(--athera-mono);
  font-size: 13px;
}
.screen--conversation .cv__ground-source.cv__muted { color: var(--grey-light); }
.screen--conversation .cv__ground-uncertain {
  display: inline-block;
  color: var(--athera-amber);
  font-size: 13px;
}
.screen--conversation .cv__nextstep {
  margin-top: var(--sp-2);
  padding-top: var(--sp-2);
  border-top: 1px solid var(--line-light);
}
.screen--conversation .cv__nextstep p {
  margin: 6px 0 0;
  font-size: 14px;
  line-height: 1.6;
  color: var(--charcoal-light);
}

/* Human approval note (amber callout, restrained) */
.screen--conversation .cv__approval {
  display: flex;
  gap: var(--sp-2);
  padding: var(--sp-2) var(--sp-3);
  background: rgba(200, 149, 90, 0.07);
  border: 1px solid rgba(200, 149, 90, 0.3);
  border-left-width: 2px;
  border-radius: var(--radius);
}
.screen--conversation .cv__approval-dot {
  flex-shrink: 0;
  width: 8px; height: 8px;
  margin-top: 7px;
  border-radius: 50%;
  background: var(--athera-amber);
}
.screen--conversation .cv__approval strong {
  font-weight: 500;
  color: var(--charcoal);
}
.screen--conversation .cv__approval p {
  margin: 2px 0 0;
  font-size: 13px;
  line-height: 1.55;
  color: var(--charcoal-light);
}

/* Service ticket */
.screen--conversation .cv__ticket-status {
  font-family: var(--athera-sans);
  font-size: 10px;
  font-weight: 500;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  padding: 3px 10px;
  border-radius: 999px;
  border: 1px solid var(--line);
  color: var(--grey);
  background: var(--surface);
}
.screen--conversation .cv__ticket-status--approved { color: var(--blue-deep); border-color: rgba(42,143,176,0.3); background: rgba(95,184,214,0.08); }
.screen--conversation .cv__ticket-status--resolved { color: var(--sentiment-positive); border-color: rgba(78,154,107,0.3); background: rgba(78,154,107,0.08); }
.screen--conversation .cv__ticket-status--rejected { color: var(--athera-amber); border-color: rgba(200,149,90,0.3); background: rgba(200,149,90,0.08); }

.screen--conversation .cv__ticket-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: var(--sp-2);
  margin-bottom: var(--sp-2);
}
.screen--conversation .cv__ticket-cell {
  display: flex;
  flex-direction: column;
  gap: 4px;
}
.screen--conversation .cv__ticket-val {
  font-size: 14px;
  color: var(--charcoal);
}
.screen--conversation .cv__ticket-summary {
  margin: 0 0 var(--sp-2);
  padding-top: var(--sp-2);
  border-top: 1px solid var(--line-light);
  font-size: 14px;
  line-height: 1.6;
  color: var(--charcoal-light);
}
.screen--conversation .cv__ticket-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}
.screen--conversation .cv__ticket-btn { padding: 9px 16px; }

/* Escalation banner */
.screen--conversation .cv__escalation {
  padding: var(--sp-3);
  background: var(--navy);
  border-radius: var(--radius);
  border-left: 2px solid var(--athera-blue);
}
.screen--conversation .cv__escalation-tag {
  display: block;
  margin-bottom: 8px;
  color: var(--athera-blue-light);
}
.screen--conversation .cv__escalation p {
  margin: 0;
  font-size: 14px;
  line-height: 1.6;
  color: rgba(255, 255, 255, 0.82);
}

/* ---- Footer --------------------------------------------- */

.screen--conversation .cv__foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--sp-3);
  margin-top: var(--sp-4);
  padding-top: var(--sp-3);
  border-top: 1px solid var(--line);
}
.screen--conversation .cv__foot-note {
  margin: 0;
  max-width: 460px;
  font-size: 14px;
  color: var(--grey);
}

/* ---- Responsive ----------------------------------------- */

@media (max-width: 920px) {
  .screen--conversation .cv__layout {
    grid-template-columns: 1fr;
    gap: var(--sp-3);
  }
  .screen--conversation .cv__thread { max-height: 48vh; }
  .screen--conversation .cv__foot {
    flex-direction: column;
    align-items: flex-start;
  }
  .screen--conversation .cv__foot .btn { width: 100%; }
}

@media (max-width: 560px) {
  .screen--conversation .cv__row { max-width: 92%; }
  .screen--conversation .cv__ticket-grid { grid-template-columns: 1fr; }
  .screen--conversation .cv__channel { display: none; }
  .screen--conversation .cv__summary { grid-template-columns: 1fr; }
}